Your Privacy Matters
at pjok4

1 Information We Collect

pjok4 collects personal information from players through several channels: directly when you register an account or contact support, automatically when you interact with the platform, and from third-party partners where necessary to verify identity or process payments. The categories of information we collect are described below.

Registration & Identity Data

When you create a pjok4 account, we collect your full legal name, date of birth, email address, and mobile phone number. This information is required to create and manage your account, to verify your identity (KYC), and to communicate with you about your account activity.

Identity Verification (KYC) Documents

To comply with responsible gaming and anti-money laundering obligations, pjok4 requires players to submit identity documents before withdrawal access is granted. Accepted documents include your National Identity Card (NID) or Bangladesh passport. Document images are processed by our KYC verification system and stored securely for the duration required by our retention policy.

Financial & Payment Data

When you make a deposit or request a withdrawal, we collect transaction details including the payment method used (e.g., bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in Bangladeshi Taka (৳), and transaction reference numbers. We do not store full mobile banking PINs or full bank account passwords. Payment data is processed in accordance with the security standards of our payment partners.

Gaming & Betting Activity Data

pjok4 records all gaming and betting activity associated with your account, including bet placements, game rounds played, wager amounts, winnings and losses, bonus redemptions, and session timestamps. This data is used to manage your account, calculate wagering requirements, detect problem gambling patterns, and comply with our responsible gaming obligations.

Device & Technical Data

When you access pjok4.app, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type, referring URL, pages visited, and session duration. This data is used for platform security, fraud detection, and to optimise the pjok4 platform for different devices and connection types common among players accessing from Dhaka, Chittagong, Sylhet, and other regions of Bangladesh.

Communications Data

If you contact pjok4 support via live chat, email, or any other channel, we retain records of that correspondence including the content of your messages, the date and time of the interaction, and the resolution applied. Communications data is used for quality assurance, dispute resolution, and to improve our support service.

2 How We Use Your Data

pjok4 uses the personal information it collects for specific, defined purposes. We do not use your data for purposes incompatible with those listed below without first obtaining your consent or where otherwise required by law.

Purpose	Data Categories Used	Legal Basis
Account creation & management	Registration data, contact details	Contractual necessity
Identity verification (KYC)	NID / passport documents, date of birth	Legal obligation
Processing deposits & withdrawals	Payment data, transaction records	Contractual necessity
Fraud & security monitoring	Device data, IP address, betting activity	Legitimate interest
Responsible gaming monitoring	Gaming activity, session data, deposit history	Legal obligation + legitimate interest
Customer support	Communications data, account data	Contractual necessity
Platform analytics & improvement	Device data, usage patterns (anonymised)	Legitimate interest
Promotional communications	Email address, mobile number	Consent (opt-in)

3 Cookies & Tracking Technologies

pjok4 uses cookies and similar tracking technologies on pjok4.app to ensure the platform functions correctly, to maintain session security, and to gather anonymised usage analytics that help us improve the player experience. A cookie is a small text file stored on your device by your browser when you visit a website.

Types of Cookies Used by pjok4

• Strictly Necessary Cookies: These cookies are required for the core functionality of pjok4.app. They include session authentication tokens that keep you logged in during a gaming session, CSRF protection tokens that prevent cross-site request forgery attacks, and load-balancing cookies that ensure your requests are directed to a stable server. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your preferred language display (English), your last active game category, and responsible gaming settings you have configured in your account. Disabling functional cookies may result in a degraded experience but will not prevent you from accessing the platform.
• Analytics Cookies: pjok4 uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues arise. Analytics data does not contain personally identifiable information and is not shared with advertising networks.

Cookies pjok4 Does NOT Use

pjok4 does not deploy third-party advertising cookies, retargeting pixels, social media tracking pixels (such as Facebook Pixel or Twitter tracking), or any other tracking technology designed to build advertising profiles based on your off-site browsing behaviour.

Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most modern browsers allow you to block or delete cookies on a per-site or global basis. Please note that disabling strictly necessary cookies will prevent you from logging in to your pjok4 account. Instructions for managing cookies in popular browsers are available through your browser's help documentation.

4 Data Sharing & Third Parties

pjok4 shares personal data with third parties only in the limited circumstances described below. We do not sell player data to any third party under any circumstances.

Payment Processors

To process deposits and withdrawals, pjok4 shares transaction-relevant data with the payment provider you select — for example, bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, or City Bank. The data shared is limited to what is strictly necessary to complete the transaction (for example, your registered mobile number for a bKash transfer). Each payment partner operates under its own privacy and security policy.

Game Providers

pjok4's game library is powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token is passed to the relevant provider to authenticate your game session and record the outcome. Game providers receive only the session identifier and wager data necessary to operate the game; they do not receive your name, NID number, or payment account details.

Identity Verification Partners

pjok4 may use a third-party KYC service to verify identity documents submitted by players. Where this applies, your document images and personal details are transmitted to the KYC partner under a data processing agreement that prohibits the partner from using your data for any purpose other than identity verification on pjok4's behalf.

Law Enforcement & Regulatory Authorities

pjok4 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, by court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, investigate criminal activity, or protect the rights, property, or safety of pjok4, our players, or the public.

Business Transfers

In the event that pjok4 undergoes a merger, acquisition, or sale of all or part of its business, player data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer via the email address registered to their account prior to the transfer taking effect, and the acquiring entity will be required to honour the privacy commitments set out in this policy.

5 Data Retention Periods

pjok4 retains personal data for defined periods based on the purpose for which it was collected and applicable legal requirements. The table below summarises the retention periods for each major data category.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal & anti-money laundering obligations
KYC documents (NID / passport)	5 years after account closure	Regulatory compliance
Transaction & payment records	7 years from transaction date	Financial record-keeping requirements
Gaming & betting history	5 years from session date	Responsible gaming audit trail
Support communications	3 years from last interaction	Dispute resolution
Device & technical logs	12 months on a rolling basis	Security monitoring & fraud detection
Marketing consent records	Until consent is withdrawn + 1 year	Proof of consent

When the applicable retention period expires, pjok4 will securely delete or irreversibly anonymise the data in question. Anonymised data (data from which all identifying information has been removed) may be retained indefinitely for statistical and analytical purposes and is not subject to the deletion obligations set out in this policy.

6 Data Security Measures

pjok4 implements a layered security architecture designed to protect player data against unauthorised access, loss, alteration, or disclosure. Our security programme includes the following measures:

• Transport Layer Security (TLS): All data in transit between your browser or mobile app and pjok4.app is encrypted using TLS 1.2 or higher. The pjok4.app domain enforces HTTPS at all times; unencrypted HTTP connections are automatically redirected.
• Encryption at Rest: Sensitive personal data stored in pjok4 databases — including KYC document records and identity information — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to player data within pjok4 is restricted to staff members who require it to perform their job functions. Role-based access controls and multi-factor authentication are enforced for all internal systems that hold personal data.
• Penetration Testing: pjok4's platform is subject to periodic penetration testing by independent security professionals. Vulnerabilities identified during testing are remediated on a priority basis according to severity.
• Incident Response: pjok4 maintains a documented security incident response plan. In the event of a data breach that is likely to result in a risk to player rights, affected players will be notified without undue delay and provided with guidance on protective steps they should take.
• Staff Training: All pjok4 staff members who handle personal data receive regular training on data protection obligations, phishing awareness, and secure data handling practices.

7 Your Rights Over Your Data

As a pjok4 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact the pjok4 support team via live chat and submit a verified data request. We will respond within 30 calendar days of receiving and verifying your request.

Right of Access

You have the right to request a copy of all personal data pjok4 holds about you. Upon a verified access request, pjok4 will provide a structured summary of your data in a commonly used, machine-readable format (such as PDF or CSV) free of charge.

Right to Rectification

If any personal data pjok4 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information (such as email address or phone number) directly through the account settings page. For corrections to identity documents or other KYC data, contact support with the relevant updated documentation.

Right to Erasure

You may request that pjok4 delete your personal data. pjok4 will comply with erasure requests where the data is no longer necessary for the purpose for which it was collected and where no overriding legal obligation requires continued retention. Please note that due to our legal obligations under anti-money laundering regulations, certain data categories (particularly KYC documents and transaction records) cannot be deleted until their mandatory retention period has expired.

Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing and a determination is pending — you may request that pjok4 restrict the processing of your data while the matter is resolved.

Right to Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.

Right to Object to Marketing

You may withdraw your consent to receive marketing communications from pjok4 at any time through your account communication preferences or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing based on consent prior to its withdrawal.

8 Policy Updates & Contact

pjok4 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When material changes are made to this policy, pjok4 will notify registered players via the email address associated with their account and will display a prominent notice on pjok4.app. The "Last updated" date at the top of this document will be revised accordingly.

We encourage all players to review this Privacy Policy periodically. Continued use of the pjok4 platform following notification of any changes constitutes your acceptance of the revised policy. If you do not agree with the changes, you should discontinue using the platform and contact support to request account closure.

How to Contact Us About Privacy

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact the pjok4 data support team through the following channel:

• Live Chat: Available 24/7 via the pjok4.app platform — the fastest way to reach our team
• Email: [email protected] (plain text — not a clickable link)

We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a full response within 30 calendar days. For complex requests — such as full data access exports — additional time may be required, in which case we will notify you of the expected timeframe.