Responsible Gaming
at pjok4 — Play Smart

Our Commitment to Responsible Gaming

pjok4 operates as an entertainment platform, and we take seriously our obligation to ensure that gaming remains enjoyable for every player who chooses to play with us. Responsible gaming is not simply a legal requirement for pjok4 — it is a core value that shapes how we design our platform, train our support team, and interact with our player community across Bangladesh.

Our responsible gaming programme is built on three pillars: prevention (giving players the tools to stay in control before problems develop), early intervention (identifying and responding to signs of problematic play), and support (providing clear pathways to assistance for any player who needs it). These pillars inform every feature described on this page.

pjok4 does not target vulnerable individuals, does not market to players who have self-excluded, and does not use promotional tactics designed to pressure players into spending beyond their means. Any player who contacts us with a gambling-related concern will be met with care, discretion, and practical assistance — not a sales pitch.

Age Restriction — 18+ Only

pjok4 enforces its 18+ age restriction through a mandatory Know Your Customer (KYC) process. Every player is required to provide a valid Bangladesh National Identity Card (NID) or passport before withdrawal access is granted. Where our verification system flags a potential age discrepancy, the account is suspended pending manual document review.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. Free tools such as Net Nanny, Kaspersky Safe Kids, and built-in browser parental controls can restrict access to gambling-related websites at the device or router level, providing an additional layer of protection at home.

Protecting Minors in Your Household

• Never share your pjok4 login credentials with anyone, including family members and household contacts.
• Always log out of your pjok4 account when using a shared device, especially if minors are present in the household.
• Enable device-level PIN or biometric lock so that your account cannot be accessed without your authentication.
• If you believe a minor has accessed your pjok4 account, contact support immediately via live chat so we can investigate and take appropriate action.

Player Protection Tools

pjok4 provides a comprehensive suite of player protection tools that put you in control of your gaming experience. All tools listed below are available to every registered player and can be activated via your account settings or by contacting pjok4 support through live chat. There is no charge for using any of these tools, and activating them will never result in account penalties or reduced bonus eligibility going forward.

Reality Checks

Reality check notifications remind you how long you have been playing during a session. You can configure pjok4 to display a reminder after every 30 minutes, 1 hour, or 2 hours of continuous play. When the reminder appears, it shows the duration of your current session and gives you the option to continue or end your session. This tool is particularly useful for players who find that time passes quickly during live casino or slot sessions.

Session Time Limits

You can set a maximum session duration for your pjok4 account. Once you have been playing continuously for the duration you specify, your session will automatically end and you will be logged out. You can set session time limits of between 30 minutes and 8 hours per day. Changes to reduce your session limit take effect immediately; changes to increase your session limit are subject to a 24-hour cooling-off period.

Loss Limits

In addition to deposit limits, pjok4 offers loss limits that cap the amount you can lose over a given period — daily, weekly, or monthly. Once your net losses during the selected period reach the limit you have set, you will be unable to place further bets until the period resets. As with deposit limits, reducing a loss limit takes effect immediately, while increasing a loss limit requires a 7-day waiting period.

Wagering Limits

Wagering limits restrict the total amount you can wager (as distinct from lose) during a given period. This tool is useful for players who want to control their total betting volume, regardless of whether individual sessions result in wins or losses. Contact pjok4 support to configure a wagering limit on your account.

Self-Exclusion

Self-exclusion is a formal mechanism that allows you to voluntarily ban yourself from pjok4 for a defined period. It is designed for players who feel that their gambling has become, or is at risk of becoming, harmful — and who want to take a firm, enforceable step to stop.

When self-exclusion is activated on your pjok4 account, the following happens immediately:

• Your account is suspended — you cannot log in, deposit, place bets, or access any gaming feature.
• All pending bonus offers and promotional communications to your email address and mobile number are cancelled.
• Any balance remaining in your account at the time of self-exclusion can be withdrawn in full — contact support to process the withdrawal before or during the exclusion setup process.
• pjok4's marketing systems are updated to suppress all future promotional messages to your registered contact details for the duration of the exclusion.

Available Self-Exclusion Periods

• 6 months — suitable for players who want a meaningful break with a defined end date
• 1 year — recommended for players who have identified a recurring pattern of problematic play
• 2 years — for players who require a longer period of recovery and distance from gambling
• Permanent closure — for players who decide that they do not wish to return to gambling at pjok4 under any circumstances

How to Request Self-Exclusion

Contact pjok4 support via live chat on pjok4.app and state clearly that you wish to activate self-exclusion. Our support agents are trained to process these requests quickly and without requiring you to provide justification. The exclusion will be applied to your account within 24 hours of your request, and you will receive a confirmation to the email address registered on your account.

Deposit & Spending Limits

Setting a deposit limit is one of the most effective ways to stay within your budget when playing at pjok4. A deposit limit restricts the total amount you can add to your pjok4 account — via bKash, Nagad, Rocket, Upay, or bank transfer — during a specified time period.

How Deposit Limits Work

Once you set a deposit limit on your account, any deposit attempt that would cause your cumulative deposits within the period to exceed that limit will be declined. For example, if you set a weekly deposit limit of ৳5,000 and have already deposited ৳4,200 during the current week, a further deposit of ৳1,000 will be declined — but a deposit of ৳800 (or less) will be permitted. The limit resets at the start of each new period (daily at 00:00 BST, weekly on Monday, monthly on the 1st of each month).

The 7-Day Cooling-Off Rule

To prevent impulsive increases, any request to raise an existing deposit limit is subject to a mandatory 7-day waiting period before the higher limit takes effect. During those 7 days, your current (lower) limit remains in force. This cooling-off period exists to protect you from making an in-the-moment decision to increase your spending that you might later regret. Requests to reduce a limit, or to set a limit for the first time, take effect immediately.

Recognising Problem Gambling

Gambling becomes a problem when it is no longer a voluntary, enjoyable activity and instead begins to affect your financial situation, mental health, relationships, or work and study commitments. Problem gambling can develop gradually and may not be immediately obvious to the person affected. Below are some of the most common signs that gambling may have become harmful.

Financial Warning Signs

• Spending more money on gambling than you originally planned or can comfortably afford
• Borrowing money, selling personal items, or drawing on savings to fund gambling
• Chasing losses — placing larger bets in an attempt to recover money already lost
• Neglecting household bills, rent, or other financial obligations to free up funds for gambling
• Hiding gambling-related bank transactions or withdrawals from family members

Behavioural Warning Signs

• Feeling restless, irritable, or anxious when not gambling or when trying to cut down
• Spending increasing amounts of time thinking about gambling — past sessions, future bets, or strategies
• Gambling for longer periods than intended, or finding it hard to stop once a session has started
• Lying to friends, family members, or colleagues about how much time or money you spend on gambling
• Gambling as a way to escape stress, anxiety, depression, or other difficult emotions rather than for entertainment
• Experiencing negative impacts on work, study, relationships, or sleep due to gambling activity

If you recognise any of these signs in your own behaviour, we encourage you to use the self-assessment checklist in the next section and to contact pjok4 support or a specialist support organisation without delay. Seeking help early makes recovery significantly more straightforward.

Self-Assessment Checklist

The following checklist is adapted from widely used responsible gaming screening frameworks. It is intended to help you reflect honestly on your gambling behaviour. Read each statement and consider whether it has been true for you at any point during the past 12 months.

Support & Resources

If you are concerned about your own gambling or the gambling of someone close to you, support is available. pjok4's internal support team can help you activate account-level tools immediately. The external organisations listed below provide confidential counselling and specialist guidance.

Contact pjok4 Support

The fastest way to activate any responsible gaming tool — including self-exclusion, deposit limits, or a time-out — is to contact pjok4 directly via the live chat function on pjok4.app. Our support team operates 24 hours a day, 7 days a week, including during BPL season, Eid holidays, and all Bangladesh public holidays. You can also reach us by email at [email protected] (plain text — not a clickable link).

External Support Organisations

The following organisations provide confidential support for individuals affected by problem gambling. They operate independently of pjok4 and can offer impartial guidance, counselling, and referral services.

• Gamblers Anonymous: An international fellowship of men and women who share the common experience of compulsive gambling. GA meetings and resources are available in many countries, with an active online community for players in Bangladesh who cannot access in-person meetings.
• GamCare: A UK-based organisation that offers the GamCare Online Advice Forum and a free National Gambling Helpline (accessible internationally via web chat), providing free information, support, and counselling for problem gamblers and their families.
• BeGambleAware: Provides a range of educational resources, a self-assessment tool, and a free helpline connecting individuals to specialist treatment services and trained counsellors.
• Gambling Therapy: An international service offered by the Gordon Moody Association, providing free practical advice and emotional support to problem gamblers and those affected by gambling in their family or social network, including dedicated support available to players based in South Asia.

All of the organisations listed above provide their core services free of charge. Contact details and web resources for each organisation can be found through a standard internet search. pjok4 does not maintain or verify these external organisations' contact details and recommends searching directly for the most up-to-date information.

For Family Members and Friends

Problem gambling affects not only the individual but also the people around them. If someone you care about is showing signs of a gambling problem — such as unexplained financial difficulties, secretive behaviour, mood changes, or withdrawal from family life — you can contact pjok4 support on their behalf to seek guidance on what steps can be taken. We will treat your enquiry with complete confidentiality.